Supporting the people of Hastings and Rother
If you need our help you can telephone a local call-back advice line on 01424 869352 and give your details and a brief description of your enquiry. Or you can email us by clicking on this link. For specialist energy advice please call 0800 145 6879.
We are experiencing very high demand for our help but will get back to you as soon as we can, usually within 5 working days. We will prioritise urgent cases - please let us know the reason for the urgency.
We have brought together information on this page about financial and other support, both local and national, so you can contact services direct. Our advisers can also help you access these grants and services if you need support.
See below for our Keep Warm and Well leaflet for information on the risks of living in a cold home and the support available to keep warm.
Alternatively, you can telephone our national advice line on 0800 144 8848. Our national website also has information on the full range of issues we can help with. You can access this by clicking this link.
For those experiencing flooding please see the following links:
Citizens Advice 1066 is an independent charity (Registration number: 1039704) and a member of the National Association of Citizens Advice. We provide information and advice on a full range of issues including the following:
Our Financial Capability team are here to help people improve their situation through increasing skills and confidence to tackle financial problems. We can help with:
- Reducing utility bills
- local grants and vouchers to help with the cost of energy
- phone and broadband
- benefit checks to maximise your income
- and budgeting to help reduce your outgoings.
Money Advice Service
Our Money Advice team can provide specialist support with managing debt, including help with:
- Debt write-offs
- Affordable repayment terms
- Debt relief orders
We have a dedicated crisis support team ready to help you with making savings on your energy costs, energy efficiency measures, and keeping warm and well. We can assist with fuel vouchers, understanding your energy bills, and negotiating with energy suppliers.
We can help with access to the internet, and provide access to free and low-cost training and digital devices. You can self-refer for this service with our online form at: www.citizensadvice1066.co.uk/contact or call our ring back line to make an enquiry.
Keep warm and well
See our Keep Warm and Well leaflet created in collaboration with the East Sussex Fuel Poverty Co-ordinator for information on the risks of living in a cold home and the support available to keep warm this winter.
Check if you're eligible for the WHD
Check if you’re eligible for the £150 Warm Home Discount on your energy bills: https://www.gov.uk/check-if-youre-eligible-for-warm-home-discount
Priority Services Register
Sign up for the Priority Service Register to get extra help during outages of electricity, gas or water: https://www.ofgem.gov.uk/information-consumers/energy-advice-households/getting-extra-help-priority-services-register
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