• About Us

    The Hastings and Rother Citizens Advice Bureau was founded on 9 September 1939. It has been continuously active as a charity in the Hastings and Rother areas since then.

    The charity became incorporated as a company limited by guarantee on 28 April 1994. It has been registered with the Charity Commission since 26 July 1994.

    On 9 December 2008 the company changed its name to Citizens Advice 1066 (“CA 1066”).

    Our governing document is available to view here. Our Annual Reports and Financial Statements are available to view online at the Companies House and the Charities Commission websites. 

     

  • Client Agreement

    Citizens Advice will provide you with:

    • Confidential advice. We will not tell anyone about your case and will not pass on anything from our records to anyone outside of Citizens Advice service without your permission unless we are required to do so by law or it is the right and necessary thing to do. Our records are subject to quality checks. We will respect your data protection rights for any information you provide us. Please ask to see our Privacy Policy if you would like to know more.

    • Follow-up work. Any follow-up work will be agreed upon between your adviser and you. This may include negotiating on your behalf with other organisations by letter or phone. We will discuss any offer with you before accepting it unless you have specifically told us what to do.

    • A complaints procedure, If you are not satisfied with the service we have provided. If you wish to complain, please ask for the leaflet which explains how to complain.

    We cannot guarantee to take on all cases, even if someone is already a client. We may have to stop advising you if we believe we cannot make progress on your case for you or there is no further good outcome that can be gained, or if you do not do what we expect of you.

    In return, we expect you:

    • To keep appointments you have made with us or let us know in advance if you can't make it.

    • To inform us of any changes in your circumstances that may be relevant to your case. Examples of relevant changes are change of address, the birth of a child, additional income.

    • To bring in all the papers relevant to your case which your adviser asks for. This includes notification of court or tribunal dates etc.

    • Not to take action on your case on your own behalf without discussing it first with your adviser.

    • To provide written evidence of your income, debts, or other financial matters where appropriate. Your adviser will let you know what is needed.

    • To follow our advice - unless you and your adviser agree that you should do something different.

    • To be honest with us about the circumstances of your case, for instance by telling us about all your debts and income or what led up to your being asked to leave your employment.

    • To always treat our staff and volunteers with dignity and respect.

    We reserve the right to stop advising you if:

    • You turn down a reasonable offer from the other party because you wish to take the matter to a tribunal or court hearing. Your adviser will discuss with you whether an offer is reasonable in the circumstances.

    • You do not follow our expectations listed here.

  • Our Privacy Policy 

    Privacy Policy

    At Citizens Advice 1066 we collect and use your personal information to help solve your problems, improve our services and tackle wider issues in society that affect people’s lives.

    We will only ask for the information we need. We always let you decide what you’re comfortable telling us, explain why we need it and treat it as confidential.

    When we record and use your personal information we:

    • only access it when we have a good reason
    • only share what is necessary and relevant
    • don’t sell it to commercial organisations

    At times we might use or share your information without your permission. If we do, we’ll always make sure there’s a legal basis for it. This could include situations where we have to use or share your information:

    • to comply with the law - for example, if a court orders us to share information. This is called ‘legal obligation’
    • to protect someone’s life - for example, sharing information with a paramedic if a client was unwell at our office. This is called ‘vital interests’
    • to carry out our legitimate aims and goals as a charity - for example, to create statistics for our national research. This is called ‘legitimate interests’
    • for us to carry out a task where we’re meeting the aims of a public body in the public interest - for example, delivering a government or local authority service. This is called ‘public task’
    • to carry out a contract we have with you - for example, if you’re an employee we might need to store your bank details, so we can pay you. This is called ‘contract’
    • to defend our legal rights - for example, sharing information with our legal advisors if there was a complaint that we gave the wrong advice

    We handle and store your personal information in line with the law - including the General Data Protection Regulation.

    You can check our main Citizens Advice policy at www.citizensadvice.org.uk/privacy-policy/ for how we handle most of your personal information.

    This page covers how we, as your local charity, handle your information locally in our offices.

    Contact Citizens Advice 1066 about your information

    If you have any questions about how your information is collected or used, you can contact our office.

    Telephone: 01424 869352, open Monday to Friday 9am -5pm

    Email: info@citizensadvice1066.co.uk

     

    You can contact us to: 

    ● find out what personal information we hold about you
    ● correct your information if it’s wrong, out of date or incomplete
    ● request we delete your information
    ● ask us to limit what we do with your data - for example, ask us not to share it if you haven’t asked us already 
    ● ask us to give you a copy of the data we hold in a format you can use to transfer it to another service
    ● ask us stop using your information
     

    Who’s responsible for looking after your personal information

    The national Citizens Advice charity and your local Citizens Advice operate a system called Casebook to keep your personal information safe. This means they’re a ‘joint data controller’ for your personal information that’s stored in our Casebook system. 

    Each local Citizens Advice is an independent charity, and a member of the national Citizens Advice charity. The Citizens Advice membership agreement also requires that the use of your information complies with data protection law. 

    You can find out more about your data rights on the Information Commissioner’s website.