Volunteer
Click here to find out more about volunteering here at Citizens Advice 1066. We're currently looking for General Adviser volunteers.
Project Manager
Citizens Advice 1066 is looking for an organized and capable Project Manager to oversee the delivery of our advice initiatives, focusing primarily, but not exclusively, on our energy service. This role is essential for ensuring our projects meet their charitable goals in Hastings, Rother, and the surrounding areas.
What You'll Be Doing: Project Oversight and Delivery
You will manage the end-to-end delivery of assigned projects, ensuring they run efficiently, meet targets, and adhere to our quality standards and organizational values. This is a practical management role requiring attention to detail and good communication.
Key Responsibilities:
- Ensure effective setup: Establish all necessary processes, IT systems, and regular meetings required for successful project delivery.
- Reporting and Monitoring: Set up and execute regular data reporting for funders. Monitor project progress against targets, identifying and addressing issues early, and escalating serious concerns to senior management when needed.
- Staff Coordination: In consultation with advice supervisors, schedule client calls and home visits for energy advisers.
- Performance and Quality: Monitor adviser performance regarding client satisfaction and adherence to project procedures. Provide necessary guidance and training to advisers.
- Quality Assurance: Work with advice supervisors to develop consistent templates and scripts for advisers, ensuring the advice meets all required quality standards.
- Communication: Prepare case studies and presentations on projects as required, including delivering presentations to various audiences, both online and in-person.
- Compliance: Ensure projects are delivered fully in line with the ethos of CA1066 and its business plan.
- General Tasks: Carry out other project-related tasks as required to maintain smooth operations.
Position Details
Role
Project Manager
Hours
15 to 30 hours per week. Flexible and subject to discussion, but must be spread over at least 3 weekdays.
Salary
£34,700 FTE, (pro-rata for part-time).This is a Permanent contract.
Location
CA1066 office in St Leonards. Occasional home working may be arranged with your line manager.
Responsible to
Operations Manager and Head of Energy Partnerships
Staff Responsibility
Direct line management for advisers and administration staff; indirect responsibility for volunteers on relevant projects.
Closing date
14th November 2025
Please note: Applications may close earlier if a suitable candidate is found, so please apply as soon as possible to avoid disappointment.
About CA1066
We provide a range of advice services across East Sussex, helping people through education, health preservation, and the relief of poverty. We value sensible, effective service delivery and a supportive working environment.
Inclusion: We value diversity and welcome applications from all sections of the community. We particularly encourage applications from disabled people, people with physical or mental health conditions, LGBT+ and non-binary people, and people from racial minority communities.
For any queries please email recruitment@citizensadvice1066.co.uk.
Home Visit Energy Adviser
Citizens Advice 1066 is recruiting a reliable Home Visit Energy Adviser to join our team. This is a permanent role focused on delivering practical energy advice to residents in Hastings, Rother, and the surrounding areas. Your work will directly help people out of poverty and improve community welfare.
What You'll Be Doing: A Practical Role
The core of this job involves working directly with clients, mainly in their homes, to offer tailored advice on energy use. We are looking for someone who is calm, organized, and focused on client needs.
Key Responsibilities:
- Visiting client homes to set up and manage smart meters and dataloggers for collecting energy, temperature, and humidity data.
- Giving practical energy advice to clients, both in person and over the phone, using the collected data to inform your recommendations.
- Maintaining clear and accurate case records for all clients you work with.
- Always prioritizing the client's overall wellbeing, including signposting or making referrals to other relevant support services when needed.
- Providing or installing small measures (energy saving items) that can help improve efficiency or change energy habits.
Position Details
Role
Home Visit Energy Adviser
Salary
£27,189 - £28,728 (pro-rata if part-time). Pay increases to the top band after successful completion of training.
Hours
30 to 37 hours per week. This is a Permanent contract. We can discuss flexible working arrangements.
Location
CA1066 office in St Leonards-on-Sea when not out on client visits.
Responsible to
Project Manager and Energy Service Supervisor
Closing date
November 14th 2025
Please note: Applications may close earlier if a suitable candidate is found, so please apply as soon as possible to avoid disappointment.
Interview dates
Throughout October and November until the position is filled.
About CA1066
We provide a range of advice services across East Sussex, helping people through education, health preservation, and the relief of poverty. We value sensible, effective service delivery and a supportive working environment.
Inclusion: We value diversity and welcome applications from all sections of the community. We particularly encourage applications from disabled people, people with physical or mental health conditions, LGBT+ and non-binary people, and people from racial minority communities.
For any queries please email recruitment@citizensadvice1066.co.uk.
Money Advice Caseworker
Citizens Advice 1066 is seeking a Money Advice Caseworker to join our specialist team. This permanent role is vital for helping people resolve complex debt issues, contributing directly to our charitable mission of relieving poverty and distress.
The Role: Specialist Debt Resolution
You will be an integral part of the Money Advice Team, working alongside financial inclusion and general advice colleagues. The primary purpose is to provide comprehensive debt advice and casework, ensuring clients achieve sustainable financial resolution.
Key Casework Responsibilities:
- Provide full money advice casework, including calculating, negotiating, drafting correspondence, and making phone calls to act on behalf of the client.
- Negotiate with third parties and creditors as appropriate.
- Ensure income maximisation by checking and assisting with the take-up of appropriate benefits.
- Manage cases according to the Citizens Advice Quality Standard and Financial Conduct Authority (FCA) Guidelines.
- Maintain accurate case records for continuity, statistical monitoring, and reporting purposes.
Position Details
Salary
£31,293 - £32,832 depending on experience.
Hours
37 hours per week. This is a Permanent contract.
Location
Based at the CA1066 office in St Leonards-on-Sea, with regular working from other local Citizens Advice offices across the county.
Reports to
Operations Manager
Training
Training can be provided to a candidate who demonstrates relevant prior experience or transferable skills.
Closing date
November 21st 2025
Please note: Applications may close earlier if a suitable candidate is found, so please apply as soon as possible to avoid disappointment.
Interview dates
Throughout October and November
About CA1066
We provide a range of advice services across East Sussex, helping people through education, health preservation, and the relief of poverty. We value sensible, effective service delivery and a supportive working environment.
Inclusion: We value diversity and welcome applications from all sections of the community. We particularly encourage applications from disabled people, people with physical or mental health conditions, LGBT+ and non-binary people, and people from racial minority communities.
