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Energy Adviser
Citizens Advice 1066 (CA1066) is recruiting a reliable Energy Adviser to provide essential support to local residents. This permanent role involves delivering energy advice across Hastings, Rother, and the surrounding areas, contributing to our charitable mission to relieve poverty and promote public health.
The Role: Delivering Personalised Energy Support
The primary function of this role is to provide practical energy advice to local people through both home visits and telephone consultations. The ideal candidate will be organised, focused, and dedicated to client welfare.
Key Responsibilities:
- Conduct home visits to assess the client's living situation and property condition. Provide personalised energy advice and, where appropriate, install small energy efficiency measures.
- During visits, set up smart meters and dataloggers and subsequently collect the generated data.
- Use data gathered on energy consumption, temperature, and humidity to deliver highly personalised energy advice to clients.
- Provide detailed energy advice to clients by telephone.
- Maintain accurate and professional case records for all engaged clients.
- Prioritise client welfare, including appropriate signposting and making referrals to other support services when required.
Position Details
Role
Energy Adviser
Salary
£27,189 - £28,728 (pro-rata if part-time). Salary increases to the top band after successful completion of training.
Hours
30 to 37 hours per week. This is a Permanent contract. Flexible working hours are available, subject to discussion.
Annual leave
23 days holiday entitlement (in addition to bank holidays), increasing to 24 days after 3 years service and capped at 25 days after 4 years service. Pro-rata for part-time.
Location
Based at the CA1066 office in St Leonards-on-Sea when not conducting visits or outreach. Flexible home-working is possible after training is completed.
Reports to
Project Manager and Energy Service Supervisor
Closing Date
20th December 2025
Please note: Applications may close earlier if a suitable candidate is found, so please apply as soon as possible to avoid disappointment.
Interviews
Shortlisting is expected to take place w/c 5th January with interviews to follow.
About CA1066
We provide a range of advice services across East Sussex, helping people through education, health preservation, and the relief of poverty. We value sensible, effective service delivery and a supportive working environment.
Inclusion: We value diversity and welcome applications from all sections of the community. We particularly encourage applications from disabled people, people with physical or mental health conditions, LGBT+ and non-binary people, and people from racial minority communities.
For any queries please email recruitment@citizensadvice1066.co.uk.
Administrative Officer
Citizens Advice 1066 (CA1066) is looking for a reliable and organized Administrative Officer to provide essential support across our services. This role is crucial for maintaining effective and efficient systems for appointments, paperwork, and monitoring, ensuring the smooth running of our advice services.
The Role: Maintaining Efficient Systems
The primary purpose of this role is to provide dedicated administrative support and ensure that systems for client appointments, records, and monitoring are accurate and efficient. This is a practical, office-based role requiring attention to detail and strong organisational skills.
Key Areas of Responsibility:
- Administrative Support (Approx. 50%): Deliver an efficient general administrative service, including mail management, filing, scanning, and diary management. Staff the office reception, welcoming clients and visitors, answering phone lines, and supporting clients in accessing our services across all channels (phone, email, web, in-person). Assist the senior management team with tasks like setting up meetings, processing referrals, and dealing with contractors/procurement.
- Data Processing and Maintenance (Approx. 40%): Systematically collect and collate information related to clients from various sources (IT systems, emails, manual records). Accurately record and maintain client data in CA1066 IT systems, produce necessary statistical reports, and assist advisers and managers with data access and processing.
- Other Responsibilities (Approx. 10%): Abide by health and safety guidelines, promote the integrity of the organisation, and carry out other administrative and support duties as required, including attending occasional home visits.
Position Details
Salary
£24,102.84 (based on 37 hours per week)
Hours
37 hours per week (Full-time), Permanent contract. Part-time hours may be considered.
Annual Leave
23 days per year (pro rata for part-time), rising to 25 days after 4 years’ service. Time Off In Lieu (TOIL) is provided for additional hours worked, subject to line manager agreement.
Location
Office working across the St Leonards-on-Sea and Bexhill-on-Sea Citizens Advice offices.
Reports to
Chief Officer, Operations Manager, and Project Manager
About CA1066
We provide a range of advice services across Hastings, Rother, and East Sussex. Our work is aimed at the public benefit through the advancement of education, health preservation, and the relief of poverty, sickness, and distress.
Inclusion: We value diversity, promote equality, and welcome applications from all sections of the community. We particularly encourage applications from disabled people, people with physical or mental health conditions, LGBT+ and non-binary people, and people from racial minority communities.
For any queries, please email recruitment@citizensadvice1066.co.uk.
