If you need our help you can telephone a local call-back advice line on 01424 869352 and give your details and a brief description of your enquiry. We will get back to you - usually within the day, but sometimes within 72 hours for less urgent cases.
Alternatively, you can telephone our national advice line on 0800 144 8848. Or you can email us by clicking on the link in the Contact Us box.
Our national website too has information on the full range of issues we can help with. You can access this by clicking on the link under How can we help?
Help with energy costs
Citizens Advice 1066 provides energy advice from qualified specialist advisers on switching your supplier, getting a cheaper tariff, dealing with energy debt, applying for energy discounts and grants, benefit checks to maximise your income, budgeting help to reduce your outgoings and getting additional help from your supplier if you are vulnerable. You can ask for this service using the same contact details as above.
The Warm Home Check Service too offers advice and energy efficiency measures for people living in a cold home or who need to reduce their bills. You can access this service using a form on the website www.warmeastsussex.org.uk
Help with access to online services
If you are a local resident on low income you may be eligible for help with devices for internet access and with basic internet skills coaching. If you (or your support worker) would like to find out more please telephone us on 01424 869352 or use this Referral Form.
Help during the pandemic
If you need emergency supplies, for example of food or medicine, you can contact the Emergency Line at Hastings Borough Council online at:
https://www.hastings.gov.uk/my-council/covid19/help/ or by telephoning 01424 451019
www.hastingsheart.com keeps an up-to-date list of shops such as greengrocers, butchers, restaurants and takeaways offering food for delivery and collection. You can contact them through a form on their website or telephone their ring back service on 01424 235290.
If you are concerned and need a test you can book locally at:
www.gov.uk/get-coronavirus-test If you cannot use this online service you can telephone 119
If you need to contact us about a problem, you can call our local advice line on 01424 869352.
Alternatively, you can telephone a national advice line on 0800 144 8848.
Or you can contact us by email by
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