Responsible to: Chief Officer
Role purpose: To develop digital inclusion activity and partnerships and ensure digital projects are delivered to a high standard and to the desired outcome for the organisation and the community.
Hours: 18.5 hours per week
Salary: £20,000pa (FTE equivalent)
Key work areas and tasks:
- Oversee (administer/develop/monitor/report) digital inclusion activity and digital support services on behalf of the bureau.
- Own and champion good practice in terms of project delivery and standards, working closely with the broader team and being the key point of contact for all digital activity and projects.
- Work in partnership with the local community and relevant project partners to develop and maintain a central source of information for local digital activity and services.
- Build a network of digital champion volunteers to provide digital support services to clients at the bureau and by phone.
- Develop positive and lasting relationships (and project buy-in) with colleagues, clients, project partners and stakeholders.
- Keep up to date with key developments in the field of digital inclusion, digital support services and related activity and projects.
- Learn the root causes of digital exclusion locally and develop ways to help people with different needs gain basic digital skills and safely and confidently access online services and technology.
- Attend internal and external meetings as agreed with the line manager.
- Ensure that all work conforms to the Bureau’s systems and procedures.
- Demonstrate commitment to the aims and policies of the Citizens Advice service.
- Abide by health and safety guidelines and share responsibility for your own safety and that of colleagues.
- Carry out any other tasks that may be within the scope of the post to ensure the effective delivery and development of the service.
- Knowledgeable and passionate about digital inclusion and community engagement.
- Confident and open-minded communicator with excellent verbal and written communication skills.
- Strong organisational skills and the ability to proactively solve problems and share findings and developments.
- Demonstrable experience of building positive and effectual working relationships with colleagues, clients, project partners and stakeholders.
- Ability to perform research to better understand social trends and their implications for clients and service provision and the needs of people from diverse social/cultural and racial backgrounds.
- IT literate with a high level of competency in the use of digital technology and the ability to provide digital support on online services and technology to people with a wide range of abilities.
- Ability to remain calm during times of change whilst adapting the service and communicating service developments in a timely manner.
- Committed to personal and professional development and able to give and receive feedback objectively and sensitively.
- Understanding of and commitment to the aims and principles of the Citizens Advice service and its equal opportunities policies.
In accordance with Citizens Advice national policy we will ask the successful candidate to be screened by the Disclosure and Barring Service (DBS), however, a criminal record will not necessarily have an impact on your potential employment with the bureau.