Winter Readiness Training

Training to help frontline workers be better prepared to help households cope with high energy bills and cold weather this winter.

Who is it for?

Anyone working or volunteering in a role where they interact with households, especially those who are vulnerable. For example, health workers, emergency services, council officers, community organisations. 

What will it cover?

The training will equip and empower you to:

• Spot the signs of fuel poverty when talking with clients
• Help people optimise energy use
• Help people access extra support for the energy costs
• Help people understand bills and payment options
• Help people avoid scams
• Help people use their heating efficiently and stay safe
• Help people stay safe during cold weather
• Signpost people to organisations and other agencies to access further support

We will also be highlighting the financial aspects of fuel poverty: how to maximise income through claiming benefits and sources of charitable, local authority and utility company support, dealing with debt, signposting to organisations who can help support applications and digital access to information.

When is it?

The training lasts an hour, including a presentation of about 40 minutes and 20 minutes for questions. Training is completed for winter 2024/25, but a recording of the presentation is available to watch on YouTube:

Recording of Winter Readiness Training

In-person training at your location may be possible - please get in touch to find out more: events@citizensadvice1066.co.uk